How to connect
Head to Sign Up and share your details. Use the fields to specify a clear subject and a concise description of your question.
Support & Inquiries
Reach the Care Team
Care delivers a premium, data-driven experience engineered for decisive traders. If you have questions about site content, onboarding steps, or account setup, route your details through the Sign Up flow so your message moves along the onboarding path.
General questions
Onboarding and onboarding-setup queries
Data privacy and governance topics
Estimated response timelines
Direct inbox not published
No physical address published
No phone line provided
General outreach details
Care does not display direct email, telephone numbers, or physical addresses on this page. For all communications, submit via Sign Up so your message stays tied to the onboarding workflow.
What to provide
Include your name and preferred contact method, then summarize the topic (e.g., account access, site navigation, or policy inquiries). This helps ensure accurate handling.
Privacy and data handling
Care emphasizes structured handling of submitted details. Share only what is necessary to describe your request. Review applicable policies before submitting.
Reply timelines and availability
Inquiries submitted through Sign Up are queued and processed in order of arrival. Timelines vary with demand and the nature of the request.
Window
Review hours
Requests are typically evaluated during standard business hours on weekdays.
Timing
Typical turnaround
Most inquiries receive a reply within 1–2 business days, depending on queue volume.
Priority
Time-sensitive issues
If your request requires urgent attention, please state it clearly in the message summary during signup.
Submit your request via the Sign Up flow
Care channels inquiries through the onboarding process to maintain consistency and alignment with the setup steps. Use Sign Up to share your details and include your question in the message summary.
